« Previous
Next »
Annals of Emergency Medicine
Volume 53, Issue 4
, Pages 454-461.e15
, April 2009
Patient Comprehension of Emergency Department Care and Instructions: Are Patients Aware of When They Do Not Understand?
References
- Physician-patient communication in the emergency department, part 1. Acad Emerg Med. 1996;3:1065–1069
- . Emergency rapport. J Emerg Med. 1993;11:775–778
- . Doctors beware: why a patient complains is not always what it seems. Emerg Med. 2002;14:9–11
- Functional illiteracy among emergency department patients: a preliminary study. Ann Emerg Med. 1993;22:573–578
- . Emergency department patient literacy and the readability of patient-directed materials. Ann Emerg Med. 1988;17:124–126
- . Patient comprehension of doctor-patient communication on discharge from the emergency department. J Emerg Med. 1997;1915:1–7
- . Parental recall after a visit to the emergency department. Clin Pediatr. 1994;33:194–201
- Patient understanding of emergency department discharge instructions. South Med Assoc J. 1996;89:770–774
- Comprehension of discharge instructions by patients in an urban emergency department. Ann Emerg Med. 1995;25:71–74
- . Communicating with Medical Patients. Newbury Park, CA: Sage Publications; 1989;
- . Information-giving in medical consultations: the influence of patients' communicative styles and personal characteristics. Soc Sci Med. 1991;32:541–548
- . Doctor talk: technology and modern conversation. Am J Med. 1995;98:587–588
- . Information giving in medical care. J Health Soc Behav. 1985;26:81–101
- . Doctor-patient communication (Clinical implications of social scientific research). JAMA. 1984;252:2441–2446
- . Patients' perceptions of the health care received in an emergency department. Ann Emerg Med. 1991;20:734–738
- . Effect of emergency department information on patient satisfaction. Ann Emerg Med. 1993;22:568–572
- . Complaints against doctors in an accident and emergency department: a 10-year analysis. Arch Emerg Med. 1992;9:134–142
- . Complaints from emergency department patients largely result from treatment and communication problems. Emerg Med. 2002;14:43–49
- Determinants of patient satisfaction and willingness to return with emergency care. Ann Emerg Med. 2000;35:426–434
- Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Ann Emerg Med. 1996;28:657–665
- . Patient satisfaction investigations and the emergency department: what does the literature say [review]?. Acad Emerg Med. 2000;7:695–709
- The effects of physician communications skills on patient satisfaction; recall, and adherence. J Chronic Dis. 1984;1937:755–764
- . Relations between physicians' behaviors and analogue patients' satisfaction, recall, and impressions. Med Care. 1987;25:437–451
- . Analyzing communication in medical consultations (Do behavioral measures correspond to patients' perceptions?). Med Care. 1992;30:976–988
- Closing the loop: physician communication with diabetic patients who have low health literacy. Arch Intern Med. 2003;163:83–90
Supervising editor: J. Stephan Stapczynski, MD
Author contributions: KGE, MH, DMS, and PAU conceived the study and designed the survey tools. KGE and PAU trained the research assistants. KGE supervised the research assistants and the data collection process. All 6 authors met on a biweekly basis to discuss the project's progress and to generate the coder's guidelines. At the completion of data collection, all of the authors participated in the analysis of comprehension scores and met for debriefing sessions. KGE was responsible for the remainder of the data analysis and initial drafting of the article. PAU was responsible for a preliminary revision of the article. All authors contributed substantially to subsequent revisions. KGE takes responsibility for the paper as a whole.
Funding and support: By Annals policy, all authors are required to disclose any and all commercial, financial, and other relationships in any way related to the subject of this article that might create any potential conflict of interest. The authors have stated that no such relationships exist. See the Manuscript Submission Agreement in this issue for examples of specific conflicts covered by this statement.
Publication dates: Available online July 10, 2008.
Reprints not available from the authors.
PII: S0196-0644(08)00831-7
doi: 10.1016/j.annemergmed.2008.05.016
© 2008 American College of Emergency Physicians. Published by Elsevier Inc. All rights reserved.
« Previous
Next »
Annals of Emergency Medicine
Volume 53, Issue 4
, Pages 454-461.e15
, April 2009
