Annals of Emergency Medicine
Volume 40, Issue 2 , Pages 217-219 , August 2002

Providing telephone advice from the emergency department

Received 19 June 2001 ,Revised 18 February 2002 ,Accepted 19 March 2002.

References 

  1. Birnbaum A, Gallagher EJ, Utkewicz M, et al.  Failure to validate a predictive model for refusal of care to emergency department patients. Acad Emerg Med. 1994;1:213–217
  2. Derlet RW, Nishio D, Cole LM, et al.  Triage of patients out of the emergency department: three-year experience. Am J Emerg Med. 1992;10:195–199
  3. Brillman JC, Doezema D, Tandberg D, et al.  Triage: limitations in predicting need for emergent care and hospital admission. Ann Emerg Med. 1996;27:493–500
  4. Isaacman DJ, Verdile VP, Kohen FP, et al.  Pediatric telephone advice in the emergency department: results of a mock scenario. Pediatrics. 1992;89:35–39
  5. O'Brien RP, Miller TL. Urgent care center pediatric telephone advice. Am J Emerg Med. 1990;8:496–497
  6. Singh G, Barton D, Bodiwala GG. Accident and emergency departments response to patient inquires by telephone. J Royal Soc Med. 1991;84:345–347
  7. Verdile VP, Paris PM, Stewart RD, et al.  Emergency department telephone advice. Ann Emerg Med. 1989;18:278–282
  8. Emergency Nurses Association . Telephone advice [position statement]. Approved September 1998. Available at http://www.ena.org/redirect.asp ?PATH=/services/posistate/statements/telephoneadvice.htmMay 22, 2002; Accessed
  9. Adams v Kaiser Foundation Health Plan of Georgia. 1995; C.A.F.93VS79895
  10. Cummins v Kaiser Foundation Health Plan of Georgia , unpublished decision.
  11. American College of Emergency Physicians . Providing telephone advice from the emergency department [policy statement]. Ann Emerg Med. 2001;37:559; Also available at http://www.acep.org/1,658,0.htmlMarch 1, 2002; Accessed

☆ Prepared by the American College of Emergency Physicians Emergency Medicine Practice Committee as a Policy Resource Education Paper.

☆☆ Address for correspondence: John H. Proctor, MD, MBA, Department of Emergency Medicine, Southern Hills Medical Center, 391 Wallace Road, Nashville, TN 37211; 615-781-4607; E-mail jhproctor@comcast.net. Address for reprints: American College of Emergency Physicians, Customer Service, PO Box 619911, Dallas, TX 75261-9911; 800-798-1822, touch 6.

PII: S0196-0644(02)00032-X

doi: 10.1067/mem.2002.126398

Annals of Emergency Medicine
Volume 40, Issue 2 , Pages 217-219 , August 2002

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