Annals of Emergency Medicine
Volume 51, Issue 1 , Pages 13-14 , January 2008

Customer Satisfaction Versus Patient Safety: Have We Lost Our Way?

  • Peter Viccellio, MD

      Affiliations

    • Corresponding Author InformationAddress for reprints: Peter Viccellio, MD, Department of Emergency Medicine, School of Medicine, Health Sciences Center, Level 4 - Room 080, SUNY at Stony Brook, Stony Brook, NY 11794-8350; 631-444-3880, fax: 631-444-3919

References 

  1. Institute of Medicine. Hospital-based emergency care: at the breaking point. 2006;Available at: http://www.iom.edu.
  2. Sprivulis PC, Da Silva JA, Jacobs IG, et al. The association between hospital overcrowding and mortality among patients admitted via western Australian emergency departments. Med J Aust. 2006;184:208–212
  3. Richardson DB. Increase in patient mortality at 10 days associated with emergency department overcrowding. Med J Aust. 2006;184:213–216
  4. Garson C, Hollander JE, Rhodes KV, et al. Emergency department patient preferences for boarding locations when hospitals are at full capacity. Ann Emerg Med. 2007;May 8;[Epub ahead of print]
  5. Greene J. Emergency department flow and the boarded patient: how to get admitted patients upstairs. Ann Emerg Med. 2007;49:68–70

 Publication date: Available online October 15, 2007.

 Supervising editor: Donald M. Yealy, MD

 Funding and support: By Annals policy, all authors are required to disclose any and all commercial, financial, and other relationships in any way related to the subject of this article, that might create any potential conflict of interest. The author has stated that no such relationships exist. See the Manuscript Submission Agreement in this issue for examples of specific conflicts covered by this statement.

PII: S0196-0644(07)01437-0

doi: 10.1016/j.annemergmed.2007.08.010

Annals of Emergency Medicine
Volume 51, Issue 1 , Pages 13-14 , January 2008

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