Annals of Emergency Medicine
Volume 28, Issue 6 , Pages 657-665, December 1996

Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department☆☆☆★

Presented at the Society for Academic Emergency Medicine Annual Meeting, San Antonio, Texas, May 1995.

Received 15 May 1995; received in revised form 8 January 1996 and 1 August 1996; accepted 29 March 1996.

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☆ From the Emergency Department, MacNeal Hospital, Berwyn, Illinois* and the Divisions of General Internal Medicine‡ and Emergency Medincine§, Department of Medicine, Northwestern University Medical School and the Department of Psychology, University of Illinois at Chicago∥, and the Emergency Department, Northwestern Memorial Hospital, Chicago, Illinois.

☆☆ Address for reprints: David A Thompson, MD, Emergency Department, MacNeal Hospital, 3249 South Oak Park Avenue, Berwyn, Illinois 60402

★ Reprint no. 47/1/77452

PII: S0196-0644(96)70090-2

Annals of Emergency Medicine
Volume 28, Issue 6 , Pages 657-665, December 1996

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